Selected Impact
The best way to understand my experience is through the work itself.
Over the course of my career, I’ve worked with professional services firms on commercial growth, client development, business development, market profile and people development.
The following examples illustrate the range of work I’ve undertaken, and the outcomes achieved.
Growth Strategy & Revenue Growth
For a specialist national law firm, established the firm’s business development and marketing function and developed a commercial growth strategy that contributed to six consecutive years of double-digit revenue growth.
Supported the firm’s repositioning towards higher-value complex matters, helped secure its first Federal Government panel appointment and contributed to significant growth of key client relationships.
Identifying Growth Opportunities
For a national law firm, conducted detailed client financial and work-type analysis that identified more than 100 commercial opportunities.
Developed the division’s first commercial growth roadmap, enabling partners to prioritise opportunities and improve cross-practice collaboration.
Supported implementation of the BD strategy and integration into the firm’s CRM system.
Winning New Business
For a national law firm, led more than 30 competitive tenders, bids and proposals across multiple practice areas and sectors.
Supported successful pitches resulting in new high-value clients across Government, Media and Healthcare sectors.
Identifying New Growth Opportunities
For a boutique accounting + advisory firm identified the not-for-profit sector as a strategic growth opportunity.
Developed industry body relationships and supported lead generation initiatives that contributed to a 110% increase in revenue.
Client Insight & Relationship Development
For a national management consulting firm, conducted 26 client satisfaction interviews across financial services, government, utilities and manufacturing sectors.
Insights generated new opportunities, improved client service and strengthened relationship development.
Practice Growth & Client Development
For a national law firm, led business development and marketing activity for their Workplace Relations & Safety practice.
Developed client engagement initiatives and sector strategies that supported four years of double-digit revenue growth.
Identifying New Growth Markets
Referred by the director of a boutique accounting + advisory firm, I worked directly with their fresh produce wholesaler client to identify new markets as its traditional Government market was declining.
Conducted detailed client and market analysis that identified the Health & Aged Care and Cruise sectors as new strategic growth markets, reducing reliance on the declining Government client base.